Sr. Desktop Support Technician | Milwaukee, WI

AI, Automation and Technology
Wisconsin, United States
November 9, 2026
$65,000 / year
Full-time
Apply Now

Job Description

Company: Komatsu
Location: Milwaukee, Wisconsin, United States
Category: AI, Automation and Technology
Job Type: Full-time
Work Arrangement: On-site
Experience Level: Senior-Level
Salary: $65,000.00 annually

Job Summary
Komatsu is seeking a Sr. Desktop Support Technician to provide advanced end-user technical support at its South Harbor facility in Milwaukee. This role serves as an escalation point for desktop support issues and focuses on endpoint deployment, troubleshooting, conference room technologies, endpoint compliance, and high-touch support for employees and executives.

Key Responsibilities

  • Serve as an escalation point for IT Desktop Support Technicians.
  • Provide advanced on-site and remote support for PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room technologies.
  • Troubleshoot hardware, software, networking, and connectivity issues.
  • Lead configuration, deployment, and support of endpoint and workplace technologies.
  • Perform endpoint imaging and deployment using tools such as Microsoft Intune and SCCM.
  • Support patch validation and software installation according to defined procedures.
  • Maintain accurate incident, service request, deployment, and configuration documentation.
  • Support conference room AV systems and provide live support for meetings and video conferencing.
  • Support collaboration platforms including Microsoft Teams, Zoom, and Webex.
  • Provide professional support to VIP users and executive staff.
  • Escalate complex technical issues to system administrators or senior technical teams when required.
  • Support system rollouts, upgrades, and routine maintenance activities.
  • Monitor endpoint compliance with corporate security, patching, and configuration standards.
  • Help maintain endpoint health and the overall security posture of the workplace technology environment.

Qualifications

  • High school diploma or equivalent required.
  • Associate’s or Bachelor’s degree in Information Technology or a related field preferred.
  • Five or more years of experience in IT support, help desk, desktop support, or a related technical role.
  • Advanced knowledge of Windows 11 and macOS client environments preferred.
  • Strong understanding of Microsoft Office, Office 365, and common business applications.
  • Working knowledge of networking concepts including IP, DNS, and DHCP.
  • Strong troubleshooting, problem-solving, time management, and multitasking skills.
  • Experience in production or manufacturing environments preferred.
  • Relevant certifications such as CompTIA A+ or Microsoft desktop support certifications are a plus.
  • Ability to travel to other Komatsu locations as needed, up to 10%.

Why This Role Matters
This role helps keep Komatsu’s workplace technology environment reliable, secure, and productive. The Sr. Desktop Support Technician supports employees across endpoint devices, collaboration tools, conference room systems, and corporate IT standards while providing advanced troubleshooting and escalation support at the Milwaukee South Harbor location.

Apply
👉 Apply online: https://komatsu.jobs/job/Sr_-Desktop-Support-Technician/36076-en_US

⚠️ Disclaimer
This job is shared for informational purposes. WeMineUp is not affiliated with the hiring company. Please apply through the official company process.

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